Terms of service

Terms of Service

Effective Date: [DATE]
Last Updated: [DATE]

Welcome to [STORE NAME]. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using this website, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue use of our website.

1. Acceptance of Terms

By using [STORE NAME], you confirm that you are at least 18 years of age or accessing the website under the supervision of a parent or legal guardian. You agree to use our website in accordance with these Terms and all applicable laws and regulations.

2. Account Terms

To access certain features, you may be required to create an account.

You agree to:

  • Provide accurate and complete information.
  • Keep your account credentials confidential.
  • Maintain updated account information.
  • Notify us immediately of any unauthorized use of your account.
  • Accept responsibility for all activities conducted through your account.

We reserve the right to suspend or terminate accounts that contain inaccurate information, violate these Terms, or engage in fraudulent activities.

3. Products & Services

We strive to display product information, specifications, pricing, and images as accurately as possible.

However:

  • Product colors may vary due to screen settings.
  • Product packaging may differ from images shown.
  • Specifications may change without prior notice.
  • Minor variations may occur due to manufacturer updates.

We reserve the right to modify, discontinue, or update products at any time without prior notice.

4. Pricing & Payment

All prices displayed on [STORE NAME] are in Indian Rupees (INR) and include applicable taxes unless otherwise stated.

We accept secure payments through approved payment gateways.

Accepted payment methods may include:

  • Credit Cards
  • Debit Cards
  • UPI
  • Net Banking
  • Wallets
  • EMI (where available)

Prices may change without prior notice.

Orders will only be processed after successful payment authorization.

5. Order Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to:

  • Cancel orders due to stock unavailability.
  • Cancel suspicious or fraudulent orders.
  • Limit product quantities.
  • Reject orders containing incorrect pricing caused by technical errors.
  • Request additional verification before processing.

If payment has already been received for a cancelled order, a full refund will be processed.

6. Shipping & Delivery

We aim to process orders within [BUSINESS DAYS].

Delivery timelines depend on:

  • Customer location
  • Courier availability
  • Public holidays
  • Weather conditions
  • Unexpected logistical delays

Once an order has been shipped, tracking details will be shared via email or SMS where applicable.

Delivery dates are estimates and are not guaranteed.

7. Returns & Refunds

Returns are subject to our Return & Refund Policy.

Customers may request a return if:

  • Incorrect product received
  • Damaged product received
  • Manufacturing defect
  • Eligible product returned within the specified return period

Refunds will be processed after inspection and approval of the returned product.

Certain products may not be eligible for return due to hygiene, customization, or other applicable restrictions.

Please refer to our Return & Refund Policy for complete details.

8. Cancellations

Orders may be cancelled before shipment.

Once shipped, cancellation may no longer be possible.

Refunds for eligible cancelled orders will be processed using the original payment method.

9. Intellectual Property

All website content including:

  • Logos
  • Images
  • Graphics
  • Product descriptions
  • Icons
  • Designs
  • Text
  • Videos

is the property of [STORE NAME] or its licensors and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially exploit any content without prior written permission.

10. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Distribute viruses or malicious software.
  • Interfere with website functionality.
  • Copy or scrape website content without permission.
  • Use automated bots to access the website.
  • Misrepresent your identity.
  • Engage in fraudulent transactions.
  • Violate applicable laws or regulations.

Violation of these Terms may result in suspension or permanent termination of access.

11. Limitation of Liability

To the fullest extent permitted by applicable law, [STORE NAME] shall not be liable for:

  • Indirect or consequential damages.
  • Loss of profits or revenue.
  • Business interruption.
  • Loss of data.
  • Delays caused by third-party courier services.
  • Technical issues beyond our reasonable control.

Our total liability shall not exceed the amount paid by you for the affected order, except where prohibited by law.

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for:

  • Third-party content.
  • Privacy practices.
  • Products or services offered by third parties.
  • Accuracy of external information.

Accessing third-party websites is at your own risk.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Force Majeure

We shall not be held responsible for delays or failure to perform obligations resulting from events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Fire
  • Government restrictions
  • Strikes
  • Pandemic or epidemic
  • War
  • Internet outages
  • Transportation disruptions

15. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in [CITY, STATE], India.

16. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated versions will be published on this page with a revised Last Updated date.

Continued use of the website after changes become effective constitutes acceptance of the updated Terms.

17. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Store Name: [STORE NAME]

Email: [EMAIL ADDRESS]

Phone: [PHONE NUMBER]

Business Address: [BUSINESS ADDRESS]

Business Hours: [BUSINESS HOURS]

Acknowledgement

By accessing, browsing, or placing an order through [STORE NAME], you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service and all applicable policies published on our website.